Reference

How We Handle Your Account Information

We collect only what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep your login secure. This policy explains what data we hold, why we hold it and how you can request changes or deletion.

Mobile wallet privacyAccount data controlWithdrawal verificationContact for requestsRegional compliance

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What This Privacy Policy Covers

gk11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies to personal information we collect when you open an account, deposit through bKash, Nagad or Rocket, place bets on cricket or slots, request withdrawals, or contact support. We collect your mobile number, wallet details for payment processing, device identifiers for login security,

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bet history for account reconciliation, and IP addresses for fraud prevention. We do not sell your data to third parties. We share payment information only with the wallet provider processing your transaction — your bKash number goes to bKash, your Nagad account goes to Nagad —
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and we share account activity with our game studios solely to load your session and update your balance. All data handling depends on your local law and the eligible regions where our service operates; if local regulations restrict data collection or require specific consent flows, those
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rules apply to your account. We retain account records and transaction logs for as long as your account remains active, plus the period required by financial record-keeping standards in the jurisdictions we operate. You can request a copy of your data, ask us to correct inaccurate
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information, or close your account and request deletion by contacting support through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SECURITY PRACTICES

How We Protect Your Information

We encrypt payment data when you send a bKash or Nagad deposit, store account passwords as hashed values so even our own staff cannot read them, and restrict internal access to transaction logs to the finance and compliance teams who need them for withdrawal verification and audit purposes. This section explains the security measures we apply at each stage of your account lifecycle.

Payment Encryption

When you initiate a bKash, Nagad or Rocket deposit, we transmit your wallet details over an encrypted connection so no third party can intercept the transaction mid-flight. The wallet provider processes the payment and confirms the amount to us.

Cookie Usage

We use session cookies to keep you logged in and remember your language preference. We also set analytics cookies to count page views and measure which game categories get the most traffic so we can improve the lobby layout.

Account Security

Your password is hashed with a one-way algorithm before we store it, meaning we cannot reverse the hash to see your original password. If you forget it, we send a reset link to your registered mobile number rather than displaying the old password.

Data Retention

We keep transaction logs and bet records for the duration of your active account plus the minimum period required by financial regulations in our operating regions. Once that period expires and your account is closed, you can request deletion of non-regulatory data.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what information we hold, correct a detail on your account, or request deletion after account closure, use any of the contact paths below. Our support team handles data requests during their normal shift hours and will confirm receipt within one business day.

Live Chat Open the chat widget in your account dashboard or on the home page. Tell the agent you have a privacy or data request and they will route it to the right team for processing.

Email Support Send your data request to the support email listed in your account settings. Include your registered mobile number so we can verify the request matches your account before releasing or changing any information.

Account Settings Log in and go to account settings to update your mobile number, email or password yourself. For deletion requests or full data exports you will need to contact support directly through chat or email.

Common Questions About Your Data

We collect your mobile number for login and OTP verification, your chosen wallet type for deposits, device identifiers to detect duplicate accounts, and your IP address to prevent fraud. We do not ask for your national ID or address during signup.

Yes. Contact support through live chat or email with your registered mobile number and request a data export. We will send you a report listing your account details, transaction history, bet records and login timestamps within a few business days.

We share your wallet account number only with the payment provider processing your transaction — bKash gets bKash details, Nagad gets Nagad details — so they can confirm the deposit or withdrawal. We do not share wallet information with advertisers or unrelated third parties.

Log out, contact support and request account closure. Once we verify your identity and settle any pending withdrawals, we will close the account and delete non-regulatory data. Transaction records required by financial law will remain in archived logs for the legal retention period.

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can disable cookies in your browser settings, but doing so will log you out after every page refresh and may prevent deposit and withdrawal forms from working correctly.

We retain inactive accounts and their transaction logs indefinitely unless you request closure. If local regulations require us to delete data after a specific dormancy period, we will notify you by SMS or email before taking any action on your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoGk11 Banking InfoFootball Betonsite

How We Handle Your Account Information

How We Protect Your Information

Payment Encryption

Cookie Usage

Account Security

Data Retention

How to Reach Us About Your Data

Common Questions About Your Data

01 What personal information does gk11 collect when I open an account?

02 Can I see all the data gk11 holds about my account?

03 Does gk11 share my bKash or Nagad wallet details with anyone?

04 How do I delete my account and remove my information?

05 Does gk11 use cookies and can I turn them off?

06 What happens to my data if I stop using my account for a long time?

Privacy Policy

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