Reference

Legal Terms That Protect Your Account

Access to gk11 depends on your local law and eligible region — these terms set out what you can expect from us and what we ask of you.

Jurisdiction-Aware TermsbKash & Nagad Payment RulesAccount EligibilityData HandlingContact Rights
gk11 Legal Terms That Protect Your Account
REACH OUR TEAM

Contact Us About Legal Queries

If you have a question about these terms, your account eligibility, or a payment dispute, our support team handles legal and account queries directly. Raise your concern through any of the channels below and include your registered wallet number so we can locate your account quickly.

Live Chat Open the chat window from any page on gk11. For legal or account queries, select the Account & Terms category so your message reaches the right team.
Email Support Send your query to our support address with your registered bKash, Nagad, or Rocket number in the subject line. We aim to respond within one business day.
Account Help Centre Log in and visit the Help section under your account settings. You can submit a formal request for data access, account review, or terms clarification directly from there.
HOW WE HANDLE DATA

Account Security and Data Practices

We collect only what is needed to run your account — your registered wallet number, login credentials, and transaction history. We do not sell your data to third parties. Here is how we handle the four areas that matter most to your account.

Data Retention We keep your account and transaction records for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of what we hold.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.
Account Security Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.
Your Rights You can request access to your personal data, ask us to correct inaccurate records, or request account closure through the Help Centre. We process these requests within a reasonable timeframe.

Common Questions About These Terms

These are the questions we hear most often about account eligibility, data rights, and payment rules. If your question is not here, reach out through live chat or email.

Access depends on your local law and eligible region. If online wagering is permitted where you are, you may proceed. It is your responsibility to confirm that access is lawful in your area before registering.

We require the same bKash, Nagad, or Rocket number for both deposits and withdrawals to verify ownership and prevent unauthorised transfers. Third-party wallet numbers are not accepted under any circumstances.

Log in, go to the Help section under account settings, and submit a data access request. Include your registered wallet number so we can locate your records and respond promptly.

We retain transaction and account records for a period after closure as required by applicable law. After that retention period, your data is deleted from our active systems.

We post a notice on the platform when terms are updated. Continuing to use your account after that notice is treated as acceptance of the revised terms. Check this page periodically for the current version.

Contact support within 14 days of the transaction date. Provide your registered wallet number and the transaction reference. We will review the record and respond with our findings.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.